1. INTRODUCTION AND TERMS

Rigby Group (RG) PLC (“We” or “us”) are committed to protecting and respecting your personal data and privacy.

This privacy policy relates to how we use and collect personal data from you through your use of our website, any of our social media accounts, or when you purchase a product or service from us or sell a product or service to us. It also relates to our use of any personal information you provide to us by telephone, in written correspondence (including letter and email), by SMS and in person. Please note that our website, and our products and services are not intended for children under the age of 18 and we do not knowingly collect data relating to children.

Whenever you provide personal data, we are legally obliged to use your information in line with all applicable laws concerning the protection of such information; including the Data Protection Act 2018 (DPA), The General Data Protection Regulation 2016 (as implemented into English Law as the UK GDPR) and other applicable legislation, together, and with other subsequent laws “Data Protection Laws”.

This privacy policy (where applicable) should be read in conjunction with our terms of business and is not intended to override them. This policy may be amended or updated from time to time and any revisions will be posted to this page.

2. WHO WE ARE AND HOW TO CONTACT US

2.1 For the purpose of the Data Protection Laws, the data controller is Rigby Group (RG) PLC, registered company number 03437118. If you want to request more information about our privacy policy or information regarding data protection you should contact us using the details provided below:

Email: privacyofficer@rigbygroupplc.com

3. THE DATA WE COLLECT ABOUT YOU

3.1 We collect and process personal data. Typically the personal data we collect and process will include identity, contact, financial, transactional, technical data and usage data as described below:

3.1.1 Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, gender and images.

3.1.2 Contact Data includes billing address, delivery address, email address and telephone numbers.

3.1.3 Financial Data includes bank account details to make payments to or receive payments from you as a provider or recipient of products and / or services.

3.1.4 Transaction Data includes details about payments to and from you and other details of products and services purchased from or sold to you.

3.1.5 Technical Data includes internet protocol (IP) address, , browser type and version,  browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.

3.1.6 Usage Data includes information about how you use our website, products and services.

Please note that we may collect and/or process other personal data from time to time.

3.2 We also collect, use and share aggregated data, such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data, but is not considered to be personal data in law as it will not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate a percentage of users accessing a specific feature of our services. However, if we combine or connect your aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used solely in accordance with this policy.

3.3 We do not collect any special categories of personal data about you.

3.4 We only collect data from you directly or via third parties (see the section Third Parties below).

4. IF YOU FAIL TO PROVIDE PERSONAL DATA

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our services). In this case, we may have to cancel a product or service you have with us or that we are purchasing from you but we will notify you if this is the case at the time.

5. HOW YOUR DATA WILL BE USED

5.1 We use information held about you to:

5.1.1 carry out our obligations arising from any contracts entered into between you and us and provide our services;

5.1.2 respond to any queries you may send to us;

5.2 We never sell your data to third parties.

5.3 We share your data with third parties where there is a legal obligation for us to do so or we have identified a valid lawful basis to do so. We may process your personal data without your knowledge or consent where this is required or permitted by law.

6. LAWFUL BASIS FOR PROCESSING

6..1 We only process your data (which may include providing it to a third party) where we have identified a valid lawful basis to do so. These are as follows:

6.1.1 Contractual obligation – Where processing is necessary to comply with our obligations arising out of a contract, for example, where you have bought products from us we will use the personal data you provide to fulfil our contractual obligations e.g. taking payment /shipping.

6.1.2 Legitimate Interest – Where we use legitimate interests we will record our decision on making this decision. We rely on legitimate interest where processing of the data we hold on you does not, in our opinion, affect your rights or freedoms and is proportionate to our interests e.g. responding to any queries you make or managing our contractual relationship with you.

6.2 Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data.

7. THIRD PARTIES AND SHARING INFORMATION

7.1 We will keep your information within the Rigby Group except where we have a lawful basis to do so. For example where disclosure is required or permitted by law or when we use third party service providers (including data processors). We have contracts in place with our data processors. This means that they cannot do anything with your personal data unless we have instructed them to do so. They will not share your personal data with any organisation apart from us. They will hold it securely and retain it for the period we instruct. We also have contracts in place with any other third parties with whom we share your personal data (where they are also data controllers) which ensure the safety of your information.

7.2 Please see below the list which sets out the categories of service providers who may receive your personal data:

7.3 In addition third parties may provide us with personal data and they should only do so where the law allows them to.

8. WHERE YOUR DATA IS HELD

8.1 Your data is stored by us and our processors in the UK, EEA or in a country where an adequacy decision has been made by the Information Commissioner’s Office, the European Data Protection Board (EDPB) or where we have Standard Contractual Clauses in place.

9. APPLICATIONS TO WORK FOR US

9.1 If you apply to work for us (directly or indirectly) a link to our employee / applicant privacy notice is available here: Rigby Group Employee, Applicant, Director, Shareholder Privacy Notice.

10. DATA RETENTION

10.1 We only retain your data for as long as is necessary for the purposes for which it was originally collected. Our data retention policy is dictated by the Data Protection Laws and is available for inspection by submitting a written request using the contact details provided in this policy.

11. YOUR RIGHTS

11.1 Under the Data Protection Laws your rights are:

11.1.1 To be informed – We must make this privacy policy (sometimes referred to as a privacy notice) available with the emphasis on transparency over how we process your data.

11.1.2 Access – You are entitled to find out what details we may hold about you and why. We strive to be as open as we can be in terms of giving people access to their personal data. Individuals can find out if we hold any of their Personal Data by making a formal request under the Data Protection Laws. Such requests should be in writing to the contact details provided in this policy. If we do not hold information about you we will confirm this in writing at the earliest opportunity. If we do hold your personal data we will respond in writing within one calendar month of your request (where that request was submitted in accordance with this policy) unless the request is complex. The information we supply will:

(a) confirm that your data is being processed;
(b) verify the lawfulness and the purpose of the processing;
(c) confirm the categories of personal data being processed;
(d) confirm the type of recipient to whom the personal data have been or will be disclosed; and
(e) let you have a copy of the data in format we deem suitable or as reasonably required by you.

11.1.3 Rectification – We are obliged to correct or update your details. We will correct or update your data without delay provided you make the request in writing to the contact details provided in this policy, clearly specifying which data is incorrect or out of date.

11.1.4 Erasure – This is also known as the request to be forgotten. Under Data Protection Laws you have the right to erasure under specific circumstances. A request for your personal data to be deleted will be decided on a case-by-case basis and should be submitted in writing to the contact details provided in this policy.

11.1.5 Restrict processing – You have the right to ‘block’ or suppress the processing by us of your personal data in certain circumstances.

11.1.6 Portability – You have the right to obtain and reuse your personal data that you have provided to us.

11.1.7 Object – You have the right to object to us processing your data in relation to direct marketing and or profiling.

11.1.8 Rights in relation to automated decision making and profiling – We do not use automated decision making or profiling.

11.2 Please note that you may need to provide identification in order to prove who you are if you wish to invoke any of your rights as provided by the Data Protection Laws and as summarised above.

11.3 If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

12. CHANGES

We keep our privacy policy under regular review and you should check back regularly to ensure you are aware of changes to it. We may display this notice to you from time to time to help ensure you are aware of its contents.

13. COMPLAINTS

You have the right to complain about the processing of your personal data. Please contact us using the details provided above. If you are still unsatisfied you have the right to complain to the Information Commissioners Office.