Bournemouth and Exeter Airports land top five spots in Which? airport survey


Bournemouth and Exeter Airports, owned and operated by Rigby Group’s Airports division, Regional & City Airports have been among the top five UK airports for customer satisfaction in an annual survey by consumer group Which?


The rankings, with Exeter and Bournemouth in fourth and fifth place respectively, take in factors such as staff friendliness, the range of shops, seating, toilets, check-in queues and waiting times.

Bournemouth (72%) and Exeter’s (73%) ratings are based on a combination of overall satisfaction and how likely respondents are to recommend the airport. Altogether, 30 UK airports and major terminals were assessed by Which? in April and May this year, with 4,499 respondents surveyed about 6,237 airport experiences.

Stephen Gill, Bournemouth Airport’s Managing Director, said:
“We’re thrilled to have joined the top five having increased our customer satisfaction rating from last year. We’re outperforming many larger flight hubs.

This result is further proof of the great experience passengers have when flying from smaller airports. Here at Bournemouth, it’s all down to the hard work and dedication of our team.”

Matt Roach, managing director of Exeter Airport, said:
“Our passengers appreciate the convenience of flying from their local airport and the Which? survey results show that our staff at Exeter Airport have again helped bring about the high scores for customer satisfaction. This summer we have also invested in many improvements to enhance the passenger experience and we aim to maintain our high ranking in the future.”